The Consumer Assistance Bureau assists consumers who are having difficulty with an insurance issue. Consumers may submit complaints involving insurance companies concerning the issuance or cancellation of policies and the processing of claims. We process complaints by assisting the consumer in resolving their disputes in a fair and impartial manner.

If you would like to file a formal complaint against an insurance company, please go to the button above to file a consumer complaint. Follow the prompts, answer the questions, and submit any documents that may be helpful to your complaint. Secondly, if the Bureau has a concern about whether there have been violations of the Insurance Code, a referral may be made to the Investigations Bureau or Office of Legal Counsel.

The Consumer Assistance Bureau does not have the regulatory authority to determine damages or making settlement decisions on your behalf. The Bureau cannot give you legal advice or act as your representative. You may wish to consult with a private attorney to explore what rights of action or other options you may have based on the facts of your particular case.

The Consumer Assistance Bureau handles complaints about the following kinds of insurance: auto, home, condo, renters, life, vision, dental, Plan G, commercial, business, and long-term care.

Insurance Types