What are you looking for? Patients Debt Collection Protection ActReport Insurance Fraud in New MexicoInsurance TypesTitle InsuranceHomeowners InsuranceCondo InsuranceRenters InsuranceAuto InsuranceHealth InsuranceManaged Health Care ReviewGrievance Procedures RulesWhat Consumers need to know about Surprise BillingIndependent Review OrganizationBilling ExamplesHealthcare Provider ArrangementsMultiple Employer Welfare Arrangement (MEWA)Life InsuranceOther Types of Health InsuranceStay Ready for Disasters!FloodWildfireWind & HailWinter Storm Resources IRO Application Form Memorandum of Understanding Grievance Procedure Rules OSI Events Calendar View our calendar of events Letter to IRO Dear Independent Review Organization: The New Mexico Office of Superintendent of Insurance (OSI) is seeking applications from Independent Review Organizations (IROs) interested in participating in New Mexico’s health insurance external grievance process. The online IRO Application, copies of the IRO Application Form, the Memorandum of Understanding that selected IROs must enter into with the OSI, and the rules related to the New Mexico grievance procedures can all be found on our website in the section Grievance Procedure Rules. We strongly encourage interested IROs to review the applicable documents and apply to be part of this important program. Applications will be accepted on an ongoing basis. Completed applications can be submitted online or should be mailed to: Office of Superintendent of Insurance Managed Health Care Bureau Attn: Margaret Pena Interested organizations may contact Margaret Pena directly at (505) 470-5457. Interested organizations may contact Jessica Baker directly at (505) 827-3811 if there are any questions. Thank you for your interest. PDF Version of Letter
August 11, 2026 Announcements ORDER ESTABLISHING PARAMETERS FOR DEFRAYAL UNDER 13.10.41 NMAC, COVERAGE FOR SPECIFICED SEX TRAIT MODIFICATION PROCEDURE Pursuant to NMSA, Section 59A-2-8 General powers and duties of superintendent, this order provides an initial interpretation of what specified sex trait modification procedures and prescriptions are eligible for defrayal starting Plan Year 2027 for health plans sold on the New Mexico BeWell Exchange. Office of Superintendent of Insurance (OSI) staff may revisit this interpretation […] Read More
June 22, 2026 Bulletins MEDICAL MALPRACTICE PREMIUM REDUCTION BULLETIN 2026-010: The New Mexico State Legislature appropriated $5 million to the New Mexico Office of Superintendent of Insurance (OSI) to address medical malpractice insurance costs for individual providers. The appropriation was part of a supplemental appropriation package passed in 2025. This one-time appropriation directs OSI to provide a premium subsidy for private medical malpractice insurance policies. […] Read More
