Independent Review Organization

Letter to IRO 

Dear Independent Review Organization: 

The New Mexico Office of Superintendent of Insurance (OSI) is seeking applications from Independent Review Organizations (IROs) interested in participating in New Mexico’s health insurance external grievance process. The online IRO Application, copies of the IRO Application Form, the Memorandum of Understanding that selected IROs must enter into with the OSI, and the rules related to the New Mexico grievance procedures can all be found on our website in the section Grievance Procedure Rules.

We strongly encourage interested IROs to review the applicable documents and apply to be part of this important program. Applications will be accepted on an ongoing basis. 

Completed applications can be submitted online or should be mailed to: 

Office of Superintendent of Insurance 
Managed Health Care Bureau 
Attn: Margaret Pena 

Interested organizations may contact Margaret Pena directly at (505) 470-5457. 

Interested organizations may contact Jessica Baker directly at (505) 827-3811 if there are any questions. Thank you for your interest.