What are you looking for? Patients Debt Collection Protection ActReport Insurance Fraud in New MexicoInsurance TypesTitle InsuranceHomeowners InsuranceCondo InsuranceRenters InsuranceAuto InsuranceHealth InsuranceManaged Health Care ReviewGrievance Procedures RulesWhat Consumers need to know about Surprise BillingIndependent Review OrganizationBilling ExamplesHealthcare Provider ArrangementsMultiple Employer Welfare Arrangement (MEWA)Life InsuranceOther Types of Health InsuranceStay Ready for Disasters!FloodWildfireWind & HailWinter Storm OSI Events Calendar View our calendar of events Choosing a provider can impact the amount you pay for covered services. When selecting a provider you have the choice between a Network Provider (this is a provider that has a contract with your health care plan and will provide services for a set amount that the plan and provider have agreed on, this is referred to as reasonable and customary charges) and an Out of Network provider (this is a provider that does not have a contract with your health care plan and can set there own prices of services that are being rendered). The amount that your plan is going to pay is based on the agreed upon rate between your provider and the health plan. You may be responsible for cost-sharing amounts, (Deductible, Copay, Coinsurance). Example 1. In-Network claim payment and advantages over Out of Network In Network Provider Claim Payment (80% Plan; Deductible is met)Provider’s billed charge$10,000.00R&C charges (the maximum amount that can be considered for benefit payment)$8,000.00The Health Care Plans payment to provider (80% of $8,000)$6,400.00Member coinsurance (20% of $8,000.00) applied to the out-of-pocket limit-$1,600.0Amount over the R&C charges, the consumer is responsible for all cost incurred over the R&C charges these amounts do not apply to your out of pocket limits)-$0.00With coinsurance: the total amount due would be:$1600.00Total amount due without coinsurance:$0 Example 2. Out of network claim payment and disadvantages of choosing an Out of Network provider. Example 2. Out of Network Provider Claim Payment (80% Plan; Deductible is met):Provider’s billed charge$10,000.00R&C charges (the maximum amount that can be considered for benefit payment)$8,000.00The Health Care Plans payment to provider (80% of $8,000)$6,400.00Member coinsurance (20% of $8,000.00) applied to the out-of-pocket limit-$1,600.00Amount over the R&C charges, the consumer is responsible for all cost incurred over the R&C charges these amounts do not apply to your out of pocket limits)$2,000.00With coinsurance: the total amount due would be:$3,600.00Total amount due without coinsurance:$2,000.00 Example 3In-Network Hospital(Plan Pays 90%)Out-of-Network Hospital(Plan Pays 70%)Actual Hospital Charge$10,500$10,500Amount Recognized by medical plan:$ 6,500(the discounted rate for health plan)$ 8,800 (the Reasonable & Customary charges based on standard charge for that geographic area) Plan does not recognize the $1,700 difference between the actual charge and the R&CMedical plan pays:90% of the discounted rate: $6,500 x 90% = $5,95070% of the discounted rate: $8,800 x 70% = $6,160Member pays:10% of the discounted rate: $6,500 x 10% = $65030% of R&C charges ($8,800) plus 100% of the amount over R&C ($1,700): $2,640 + $1,700 = $4,340
November 18, 2025 Bulletins CLARIFICATION ON COORDINATION OF BENEFITS (COB) PROVISIONS FOR MINOR CHILDREN BULLETIN 2025-015: This bulletin is issued in accordance with Sections 59-2-8, 59A-2-10, 59A-16-11(B) and 59A-46-31 NMSA 1978, and 13.1.2 and 13.10.13.11(B)(2) NMAC. The purpose of this bulletin is to clarify the position of the Office of Superintendent of Insurance (OSI) regarding allowable coordination of benefits provisions for a dependent child covered under more than one health insurance […] Read More
December 8, 2025 Announcements Mandatory Reporting Requirements Under the New Mexico Insurance Fraud Act NOTICE TO ALL LICENSEES, INSURERS, AND INSURANCE PROFESSIONALS Subject: Mandatory Reporting Requirements Under the New Mexico Insurance Fraud Act This notice serves as an official reminder that all insurers and licensed insurance professionals are required to comply with the mandatory reporting and cooperation requirements established under the New Mexico Insurance Fraud Act. These obligations […] Read More
November 17, 2025 News Releases NEW MEXICO OFFICE OF THE SUPERINTENDENT OF INSURANCE HOSTS TOWN HALL IN SILVER CITY ON WILDFIRE PREPAREDNESS, MITIGATION AND INSURANCE RESOURCES Contact: Elouisa Macias, Consumer Assistance Bureau ChiefEmail: Elouisa.Macias@osi.nm.gov Santa Fe, NM – On Wednesday, the Office of the Superintendent of Insurance (OSI) hosted a town hall in Silver City, NM related to wildfire preparedness and insurance resources. The town hall was moderated by Elouisa Macias, Consumer Assistance Bureau Chief, Civil Investigations Bureau at OSI. The […] Read More