What are you looking for? Patients Debt Collection Protection ActReport Insurance Fraud in New MexicoInsurance TypesTitle InsuranceHomeowners InsuranceCondo InsuranceRenters InsuranceAuto InsuranceHealth InsuranceManaged Health Care ReviewGrievance Procedures RulesWhat Consumers need to know about Surprise BillingIndependent Review OrganizationBilling ExamplesHealthcare Provider ArrangementsMultiple Employer Welfare Arrangement (MEWA)Life InsuranceOther Types of Health InsuranceStay Ready for Disasters!FloodWildfireWind & HailWinter Storm OSI Events Calendar View our calendar of events State and federal law protects consumers from medical surprise billing. If you have received emergency care, (including emergency behavioral healthcare services) from a provider or a facility that is not within your plan’s network or if you are treated at an in-network facility by an out-of-network provider, surprise billing protections may apply to you. What is surprise billing? Surprise billing can happen when you don’t have time to choose a provider and are taken to a hospital during an emergency and that hospital is not within your health plan’s provider network. (To be “in-network” means that your health plan has a contractual agreement with a provider or facility). Surprise billing can also happen in a non-emergency situation when you receive health care services in a facility that is within your health plan network but the actual provider who provides the service is not within your plan’s network. This can occur when a consumer is unaware of the situation. If surprise billing occurs, your health insurance may not cover the entire out of network cost which could leave you owing the difference between the out-of-network provider’s bill and the amount your health insurance paid. What to do if you get a surprise bill The NM Surprise Billing Act will limit the amount you need to pay out of pocket to an amount that is close to what you would pay if the provider was in-network. If you have paid your health care provider more than you owe for a surprise bill, you may be entitled to a refund from the provider. In addition, consumers who do not pay a surprise bill will be protected from collections because a health care provider cannot submit a surprise bill to a collection agency. If you get a surprise bill, contact the provider or facility and tell them you believe you’ve been wrongly billed. You can also file a complaint with our office, and we will review the matter. Your health plan should fall under our regulatory authority in order for any review to occur. File a Complaint How much do you pay? If you receive a surprise medical bill, you are not responsible for paying it. Instead, your insurer must pay the out-of-network provider and/or facility directly. You are only responsible for your in-network cost-sharing amount which would include any copay, coinsurance and/or deductible amounts you may owe for the healthcare service. What consumers should know about what health care insurers must do Base your cost-sharing responsibility on what they would pay an in-network provider or in-network facility in your area and show the amount on your Explanation of Benefits (EOB). Apply any amount you pay for emergency services or services provided by an out-of-network provider at an in-network facility towards your deductible and out-of-pocket limit. Inform you, via the carrier’s website or if you ask, which providers, hospitals and facilities are in your plan network. Provide notice to you detailing your rights under the Surprise Billing Protection Act and inform you when you cannot be balanced billed for a surprise bill. NMSA 59A- Article 57- Patient Protection NMAC Title 13 Chapter 10 Health Insurance – Part 33 – Surprise Billing NMSA 59A – Article 16 – Trade Practices and Fraud
November 18, 2025 Bulletins CLARIFICATION ON COORDINATION OF BENEFITS (COB) PROVISIONS FOR MINOR CHILDREN BULLETIN 2025-015: This bulletin is issued in accordance with Sections 59-2-8, 59A-2-10, 59A-16-11(B) and 59A-46-31 NMSA 1978, and 13.1.2 and 13.10.13.11(B)(2) NMAC. The purpose of this bulletin is to clarify the position of the Office of Superintendent of Insurance (OSI) regarding allowable coordination of benefits provisions for a dependent child covered under more than one health insurance […] Read More
December 8, 2025 Announcements Mandatory Reporting Requirements Under the New Mexico Insurance Fraud Act NOTICE TO ALL LICENSEES, INSURERS, AND INSURANCE PROFESSIONALS Subject: Mandatory Reporting Requirements Under the New Mexico Insurance Fraud Act This notice serves as an official reminder that all insurers and licensed insurance professionals are required to comply with the mandatory reporting and cooperation requirements established under the New Mexico Insurance Fraud Act. These obligations […] Read More
November 17, 2025 News Releases NEW MEXICO OFFICE OF THE SUPERINTENDENT OF INSURANCE HOSTS TOWN HALL IN SILVER CITY ON WILDFIRE PREPAREDNESS, MITIGATION AND INSURANCE RESOURCES Contact: Elouisa Macias, Consumer Assistance Bureau ChiefEmail: Elouisa.Macias@osi.nm.gov Santa Fe, NM – On Wednesday, the Office of the Superintendent of Insurance (OSI) hosted a town hall in Silver City, NM related to wildfire preparedness and insurance resources. The town hall was moderated by Elouisa Macias, Consumer Assistance Bureau Chief, Civil Investigations Bureau at OSI. The […] Read More
