File a Complaint

What does the Office of Superintendent of Insurance do?

We ensure compliance of Insurance Statutes and Regulations under the New Mexico Insurance Code by all Insurance Companies, Agents, Adjusters, Third Party Administrators, and other insurance industry staff operating within the State.

We provide consumers and the insurance company staff members with information regarding the policies and procedures involving insurance within New Mexico.

In assisting consumers, the Consumer Assistance Bureau accepts complaints who are having difficulty in dealing with insurance companies regarding policy applications, binding of policies, claim handling and other matters involving insurance.

Before filing a complaint 

• Contact your insurance company and request an explanation.  
• Make sure you have provided all information requested by the company.  
• If you are concerned about the handling of a health insurance claim, ask what appeal and grievance procedures are available to you. (Add MHC content) 

If you are not satisfied with the company’s response to your concerns, you may consider filing a complaint.  Be prepared to summarize your complaint, so people who are not familiar with your issue will be able to understand. 

What the Superintendent of Insurance cannot do: 

• Order the company to pay your claim or refund premium  
• Decide who was at fault in an accident 
• Act as a court of law or provide legal advice  
• Recommend an agent, company, or products 
• Identify an insurance company with whom a particular person may hold a policy 
• Establish the facts surrounding a claim (for example: who is being truthful when there are conflicting reports of a situation) 
• Determine the cause of loss, the value of a claim, the amount owed to you, or act as your adjuster 
• Address issues the Department can’t legally enforce 

---

Submit all other generic questions, concerns, and complaints here: