Mission and Vision

The Office of Superintendent of Insurance (OSI) is New Mexico’s agency for oversight and regulation of insurance. OSI oversees private health and life insurance, auto insurance, business insurance, home insurance, and title insurance. We review premium rates and other plan details to ensure insurance is reliable, the company is financially solvent, and rates are fair and reasonable. We also oversee producers (formerly known as brokers and agents) who sell insurance in New Mexico.

When people have problems with their insurance, OSI helps by processing complaints, resolving appeals and grievances, and holding hearings. If needed, OSI takes enforcement action against individuals or companies that violate the law. OSI also combats insurance fraud by investigating insurance issues and reporting criminal behavior. OSI also approves the health plans that are offered on the New Mexico Health Insurance Exchange (be Wellnm) and advocates for policy changes to improve consumer protections.

OSI has been a national leader in responding to COVID-19, taking swift action to ensure the plans we regulate cover COVID-19 testing, treatment, and vaccinations at no cost to consumers. Our directives also require health plans include protections against surprise medical billing, coverage of telehealth services, and access to behavioral health services. Though our services touch many complex areas of the insurance industry, everything we do is guided by our mission and vision and is key to our success in maintaining fair insurance practices in New Mexico.

Mission

The mission of the OSI is to provide consumers with convenient access to reliable insurance products that are underwritten by dependable and financially sound companies. The OSI strives to ensure that these companies have a proven history of fair and reasonable rates and are represented by trustworthy and qualified agents. The OSI is committed to consumer protection and to the deterrence and prosecution of insurance fraud.

Vision

The vision of OSI is to become one of the country’s leading insurance regulatory agencies. We will do everything in our power to make sure that New Mexicans are treated with fairness and honestly when it comes to matters of insurance.