2019 Novel Coronavirus Disease (COVID-19)
Need health insurance? Everyone qualifies during COVID-19. Use OSI’s eligibility screening tool to see if you qualify for free or low-cost health coverage.
Not sure where to start? Use OSI’s eligibility screening tool to see what kind of health coverage you may qualify for.
OSI – Orders & Updates
Information for New Mexicans
- New Mexico Health Coverage Connector
- What you need to know about COVID-19 testing and treatment costs
- Surprise Medical Bill Protections During COVID-19
- Credit Protections During the Pandemic
- COVID-Safe practices for all employers
- State Insurance Office Establishes COVID-19 call center
- OSI guarantees free COVID-19 testing and treatment for New Mexicans
- NMOSI Promotes Health Coverage with State Partners
- NM OSI Announces Auto Premium Refunds
- Superintendent of Insurance, Attorney General warn about COVID-19 Scams
- State Medicaid Program and OSI Promote Telemedicine
Orders of the Governor
- Executive Order – Amended Order Directing Individuals Travelling to New Mexico – 06/30/2020
- Executive Order – Renewing the State of Public Health Emergency – 06/30/2020
Department of Health Public Health Orders
- DOH – Public Health Order -10/16/2020
- DOH – Public Health Order – 08/28/2020
- DOH – Public Health Order – 06/30/2020
- DOH – Public Health Emergency Order – 06/01/2020
- DOH – Public Health Emergency Order Clarifying that Current Guidance Documents, Advisories, and Emergency Public Health Orders -05/15/2020
- DOH – Public Health Emergency Order – 05/05/2020
- DOH – Public Health Emergency Order – 04/06/2020
- DOH- Public Health Emergency Order – 03/23/2020
Notices, Orders, and Bulletins for Insurers and Health Care Providers
- Bulletin 2020-016 – (COVID-19 Testing Determinations and Charges)
- Bulletin 2020-011 – (COVID-19: Commercial Premium Adjustments and Midterm Premium Audits)
- Bulletin 2020-009 – (Surprise Medical Billing)
- Bulletin 2020-007 – (NMDOH Public Health Emergency)
- Bulletin2020-008 – (Short-Term Support of Hospitals and Providers During The COVID-19 Public Health Emergency)
- Bulletin 2020-006 – (COVID-19 and Emergency Public Health Measures)
- Bulletin 2020-005 – (Utilization and reimbursement of telemedicine)
- Bulletin 2020-004 – Coronavirus (COVID-19)
Notices and Orders
- Auto Insurance Notice – 05.06.2020
- Notice and Order (In the matter of auto insurance premium adjustment requirements relating to the COVID-19 Public Health Emergency)
- Medical Malpractice Act Requirements During COVID-19 Public Health Emergency
- Supplemental Order – Relating to COVID-19 Public Health Emergency
- Medicaid Letter of Direction
- Letter from OSI to Third Party Administrators of Self-Funded Plans
- Amended Notice and Order
- Notice of Inquiry and Order
- Order Adopting an Emergency Amendment to 13.10.13 NMAC Section 12
Letters to Government Officials
What should I do if I lost my job and need health insurance?
Tips from Healthcare.gov
Marketplace coverage & Coronavirus
If you recently lost your job or experienced other life changes that affected your health insurance, here are answers to frequently asked questions from Healthcare.gov.
If you already have coverage through the Marketplace, the rules in your Marketplace health plan for treatment for the coronavirus emergency (officially called 2019 Novel Coronavirus or COVID-19) remain the same as any other viral infection.
- See what Marketplace plans cover.
- You can also check with your health insurance company for their specific benefits and coverage policy.
All Marketplace plans cover treatment for pre-existing medical conditions and can’t terminate coverage due to a change in health status, including diagnosis or treatment of COVID-19. While your coverage benefits will remain the same, you should log in to update your Marketplace application if COVID-19 impacts your income or household. You may be able to change your plan if certain situations apply.
If I lost my job or experienced a reduction in hours due to COVID-19
- If you lost your job-based health plan: You may qualify for a Special Enrollment Period if you lost health coverage through your employer or the employer of a family member in the past 60 days OR you expect to lose coverage in the next 60 days, including if you lose health coverage through a parent or guardian because you’re no longer a dependent. Note: Losing coverage you have as a dependent doesn’t qualify you for a Special Enrollment Period if you voluntarily drop the coverage. You also don’t qualify if you or your family member loses coverage because you don’t pay your premium.
- If your employer reduced the hours you work and you’re enrolled in a Marketplace plan: Update your application immediately within 30 days to report any household income changes. You may qualify for more savings than you’re getting now. Learn how to report changes.
- If you were furloughed: In some situations depending on the status of your health coverage from your employer, you may qualify for a Special Enrollment Period. You may be eligible for a premium tax credit to help pay for Marketplace coverage too. Create an account or log in to start your Marketplace application to find out if you qualify.
- If you have COBRA continuation coverage:
- If you’re entitled to COBRA continuation coverage after you lost your job-based coverage, you may still qualify for a Special Enrollment Period due to loss of coverage. You have 60 daysafter your loss of pre-COBRA job-based coverage to enroll in Marketplace coverage. You may also qualify for premium tax credits if you end your COBRA continuation coverage.
- If you’re enrolled in COBRA continuation coverage, you may qualify for a Special Enrollment Period if your COBRA continuation coverage costs change because your former employer stopped contributing, so you have to pay the full cost. Learn more about COBRA continuation coverage and the Marketplace.
- If you lost your job but didn’t also lose health coverage, because your former job didn’t offer coverage: You generally won’t qualify for a Special Enrollment Period. By itself, a job loss (or a change in income) doesn’t make you eligible for a Special Enrollment Period to enroll in Marketplace coverage. See if you qualify for a Special Enrollment Period another way.
Coverage start dates with a Special Enrollment Period due to loss in coverage
- If you’ve already lost coverage, your Marketplace coverage can start the first of the month after you apply and enroll.
- If you know you’ll lose coverage within the next 60 days, you can submit an application on HealthCare.gov before you actually lose your coverage to help make sure there’s no gap in coverage. For example, if you know you’ll lose coverage on April 30, and apply and enroll in a Marketplace plan April 10, your new coverage will start May 1.
If I can’t pay my premiums because of a hardship due to COVID-19
- Check with your insurance company about extending your premium payment deadline or ask if they will delay terminating your coverage if you can’t pay your premiums.
- Most of the time, if you aren’t receiving financial assistance with your premiums, you have a grace period determined by state law (often one month). If you’re getting financial assistance, you have a three-month grace period during which your coverage can’t be terminated for not paying your premiums.
- If your household income has changed, update your application immediately. You could qualify for more savings than you’re getting now.
If I’m enrolled in a Marketplace plan and my income has changed
- If you’re enrolled in a Marketplace plan and your household income has changed, update your application immediately. If your income goes down or you gain a household member:
- You could qualify for more savings than you’re getting now. This could lower what you pay in monthly premiums.
- You could qualify for free or low-cost coverage through Medicaid or the Children’s Health Insurance Program (CHIP).
If I previously qualified for a Special Enrollment Period, but missed the deadline because I was impacted by the COVID-19 national emergency
If you qualified for a Special Enrollment Period but missed the deadline due to COVID-19 (like if you were sick with COVID-19 or were caring for someone who was sick with COVID-19), you may be eligible for another Special Enrollment Period. Visit FEMA.gov for information about emergencies in your state.
To see if you’re eligible for this Special Enrollment Period, contact the Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325).
If I want to change my current Marketplace plan or enroll for the first time
- If you’ve had qualifying life changes, like if you move, have a baby, or lose other health coverage, you may be able to enroll in Marketplace coverage for the first time or change your current plan through a Special Enrollment Period.
- Answer a few questions to find out if you can enroll in or change your coverage.
If my child is now living with me after their college sent them home early
- Your child can generally qualify for a Special Enrollment Period due to change in residence if they’re:
- Still enrolled in a student health plan that counts as qualifying health coverage, but the coverage and benefits don’t extend to your area.
- Had qualifying health coverage or lived in a foreign country or a U.S. territory for at least one of the 60 days before the date of their move. Note: This requirement doesn’t apply to members of a federally recognized tribe or Shareholders of Alaska Native Corporations.
- If your child is under 26 and you’re already enrolled in Marketplace coverage, you may be able to add your child to your plan.
- If you have Marketplace coverage with savings and don’t plan to claim your child as a tax dependent on your federal tax return, your child should set up their own Marketplace account and submit a separate application.
- If you plan to claim your child as a tax dependent on your federal tax return, and you currently have Marketplace savings with your coverage, you can update your Marketplace application and add your child.
- If you have Marketplace coverage without requesting savings, you can put everyone on one application.
If I get a direct deposit or check from the IRS that is called an economic impact payment
The Coronavirus Aid, Relief, and Economic Security (CARES) Act calls for the IRS to make economic impact payments of up to $1,200 per taxpayer and $500 for each qualifying child. If you get one of these payments, you don’t need to include it in the income you report on your HealthCare.gov application. These payments don’t impact your eligibility for financial assistance for health care coverage through the Marketplace or your eligibility for Medicaid or the Children’s Health Insurance Program (CHIP). For more information, visit IRS Coronavirus Tax Relief information.
For the latest New Mexico coronavirus information
https://cv.nmhealth.org has up-to-date information about COVID-19 cases in NM, resources for New Mexicans, and public health emergency orders.
https://www.newmexico.gov/latest-updates is regularly updated with useful information for New Mexicans.
Coronavirus Health Hotline: 1-855-600-3453
Coronavirus Information Hotline: 1-833-551-0518
For the latest federal coronavirus information
- cdc.gov/coronavirus has the latest public health and safety information from the CDC and for the overarching medical and health provider community on COVID-19.
- Coronavirus.gov is the source for the latest information about COVID-19 prevention, symptoms, and answers to common questions.
- Usa.gov/coronavirus to see what the U.S. Government is doing in response to COVID-19.