Remote SERFF Access

Insurance Company Rate and Form Filings

The New Mexico Office of Superintendent of Insurance (“OSI”) collects and maintains various records related to the business of insurance pursuant to New Mexico Statutes Annotated (“NMSA”) Chapter 59A. OSI provides access to public records in accordance with the New Mexico Inspection of Public Records Act NMSA 1978 Chapter 14, Article 2 (14-2-1 et seq.) and various confidentiality statutes applicable to company rate and form filings. All public records which have not been declared by law to be confidential and for which OSI has legal custody and control are available for inspection or copying as permitted by applicable New Mexico statutes. Documents that are confidential are not available on the NAIC’s System for Electronic Rate and Form Filing access interface (SERFF) for public inspection.

Additionally, not all things related to insurance must be filed with OSI. For instance, there is no requirement for issued insurance policies to be filed with OSI. Rates and forms are filed with OSI only when required by the New Mexico statutes applicable to that insurance product and are generally divided into life, annuity and health and property and casualty.

Public Access to Insurance Company Filings

In an effort to make public records more accessible to the public, OSI is pleased to offer the public two methods of electronically accessing insurance company filings. Filings are available electronically upon the completion of OSI’s review.

Online Access Alternative

Insurance company filings are now available to the public through the SERFF Filing Access (“SFA”) website. Through SFA, you can view filings conveniently from your home, office or anywhere you have access to a computer, at any time – day or night. There is no charge associated with this method.

****    Public Access Link    ****

Computer Terminal at OSI

Filings can also be reviewed by using the computer kiosk located in OSI’s Producer Licensing Bureau. This kiosk is available by appointment during normal business hours. There is no charge to review filings, but any downloads are charged 25 cents per page. Please call the Producer Licensing Bureau at 505-827-4349, located at 1120 Paseo de Peralta, Rm 331, Santa Fe, NM 87501 for more information about the public access computer or to schedule an appointment.

Need Help?

If you are experiencing technical difficulties with the SERFF system or problems accessing the SERFF alternative remote access website, please direct your questions to the SERFF Help Desk at 816-783-8990 or email sfahelp@naic.org. OSI cannot help with computer systems issues or technical issues related to SERFF. The SERFF Help Desk is staffed Monday through Friday from 8:00 am to 5:00 pm CST. If a Customer Support Analyst is not available, please leave a message with the SERFF Help Desk. Your call or email will be returned the next business day by SERFF staff.

SERFF Contacts at OSI

Life, Annuity and Health

Property and Casualty

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