Civil Investigations

Investigations Section

NM Insurance Code 59A-4-3 NMSA 1978

The Investigations Section is the civil enforcement arm of the Office of Superintendent of Insurance. Criminal investigations are handled by the Insurance Fraud Bureau.

Investigators must conduct investigations in a fair and impartial manner. Results of their investigations may only impose disciplinary measures against a person found to have violated the New Mexico Insurance Code or its Regulations. Under the law (59A-4-2 NMSA 1978) investigations are confidential until completed. Investigators cannot promise results or advocate for the outcome you desire.
Investigators conduct inquiries of persons who are conducting the business of insurance in New Mexico to determine compliance with the Insurance Code and its Regulations.

As part of their work, investigators review complaints, gather documentation, interview witnesses, prepare reports, and testify at administrative enforcement hearings. They receive allegations of Code violations from the Consumer Assistance Bureau, insurance companies and agents, individuals, and other agencies.

For consumer assistance with insurance companies or agents, please contact the Consumer Assistance Bureau.

Contact Investigations Bureau
Mailing Address

Office of Superintendent of Insurance
Investigations Section
PO Box 1689
Santa Fe, NM 87504-1689

Submit a direct query

Need further assistance, reach us here!

Phone: (505) 470-5457

Phone: 1-855-4ASK-OSI (1-855-427-5674)
1120 Paseo de Peralta, Suite 428
Santa Fe, NM 87501