How to file a Complaint:

Complete the Insurance Complaint Form with pertinent information.
Complaints can be submitted in writing and returned by emailed, faxed or delivered in person.

You may provide copies of any documents that will support your position or will assist us in our investigation. (Retain the original documents for your records)

Based on the type and complexity of your complaint, we may send the involved insurance company a formal written notice or contact the company by phone. If a formal written notice is forwarded, the insurance company has ten (10) business days to respond. Upon receiving the information from the company, the Bureau will attempt to resolve your complaint within our authority and will provide you of the results of our investigation. In some instances the Bureau will not be in a position to provide a consumer with the results they request at which time the consumer may wish to seek the advice of an attorney to pursue the matter further.

Before filing a complaint we suggest:

File a Complaint

Complete the Insurance Complaint Form with pertinent information.

Need to send additional Info?

If you prefer, you may send additional documentation via email: osi.consumer@state.nm.us or via
fax: 505-827-4734

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